ollket.com Return and Exchange Policy
Thank you for choosing ollket.com under Yangjiang Yaying Home Furnishing Co., Ltd.! In order to protect your shopping rights and make your shopping worry-free, we have formulated the following clear and convenient return and exchange policy, please read it carefully.
1. Return and Exchange Conditions
Time limit: Within 30 days from the date you receive the product, if you are not satisfied with the product, you can apply for a return or exchange.
Product status: The returned product must be in a brand new and unused state, with the original packaging, accessories, labels, etc. intact, and will not affect the secondary sale; if the return or exchange is due to quality problems, it is not subject to this restriction.
Non-return and exchange products: Customized products and products that are not supported by special instructions are not subject to this policy.
II. Return and Exchange Process
Application: Please log in to your ollket.com account, enter the order details page, click the "Apply for Return and Exchange" button, fill in the reason for return and exchange, select the refund method and other information to submit the application according to the prompts; or directly contact our 24-hour online customer service (service@ollket.com or + 86 13803858140) for assistance.
Review: We will review your application within 1-2 working days, and the review result will be notified to you by email or SMS.
Return: After the review is passed, please send the product to the return address: No. 14, Jiangyuan Road, Jiangcheng District, Yangjiang City (residence declaration), please choose a reliable logistics method and keep the logistics order number.
Refund/Exchange: After we receive the returned product and confirm that it is correct, the refund will be returned to your payment account within 3-5 working days; if you apply for an exchange, we will arrange for the shipment of the new product as soon as possible after confirming receipt.
III. Shipping fee description
Free return and exchange: Regardless of the reason, if you meet the return and exchange conditions, you do not need to bear the shipping cost of the returned goods. We provide you with free shipping service for the entire store.
Abnormal situation: If the goods cannot be delivered and are returned due to customer reasons (such as filling in the wrong address, etc.), the shipping cost of re-delivery shall be borne by the customer.
IV. Notes
Please make sure that the packaging of the returned goods contains all original accessories and gifts (if any). Missing any items may affect the refund or exchange progress.
If you have any questions about the return and exchange policy, please feel free to contact us at service@ollket.com or call + 86 13803858140, our customer service team will be happy to answer you.
Yangjiang Yaying Home Supplies Co., Ltd. is always committed to providing you with high-quality products and services. I hope you have a pleasant shopping experience at ollket.com!
The above return and exchange policy clarifies the key points of operation and rights protection. If you think some terms need to be adjusted or have additional explanations, please feel free to communicate with me.
