ollket.com Logistics Policy
Thank you for choosing ollket.com, a subsidiary of Yangjiang Yaying Home Furnishings Co., Ltd.! To ensure that you can receive the purchased hardware tools in a timely and accurate manner and enjoy a high-quality shopping experience, we have formulated the following logistics policy, please read it carefully.
1. Logistics and delivery methods
We cooperate with internationally renowned logistics companies, such as DHL, FedEx, etc., and choose the most suitable logistics channel for delivery according to your order address and product conditions, providing you with efficient and reliable logistics services.
2. Delivery time
Delivery within the UK: Under normal circumstances, the order will be shipped within 1-3 working days after successful payment and the product is in stock, and it will be delivered 3-5 working days after shipment. The delivery time in remote areas may be extended, please be patient.
Special circumstances: In case of promotional activities, holidays, bad weather or other force majeure factors, the order processing and delivery time may be delayed. We will notify you in time by email or SMS, please pay attention to the relevant information.
3. Free shipping for the entire store
Regardless of the order amount or the number of goods, we provide you with free shipping for the entire store, allowing you to shop easily without incurring additional logistics costs.
4. Package tracking
Tracking method: After the order is shipped, you can log in to your ollket.com account and view the logistics order number on the order details page. At the same time, we will send a shipping notification email containing the logistics order number to your reserved email address. You can enter the logistics order number through the official website of the logistics company or the third-party logistics query platform to track the package transportation status in real time.
Abnormal feedback: If the logistics information has not been updated for a long time or shows abnormalities, you can contact our 24-hour online customer service (service@ollket.com or + 86 13803858140) at any time, and we will assist you in follow-up processing.
5. Signature instructions
Normal signature: When the package is delivered, please be sure to check whether the outer packaging is intact before signing. If there is obvious damage, signs of opening or other abnormalities, please confirm with the delivery staff on the spot and refuse to sign, and contact us as soon as possible to explain the situation.
Others collect the package on your behalf: If you entrust someone else to collect the package on your behalf, it will be deemed that you have signed for it yourself, and you will bear the legal consequences of the person signing for it on your behalf. Please communicate with the person in advance to confirm the package situation, and if there are any problems, please provide feedback in time.
VI. Abnormal situation handling
Lost package: If it is confirmed that the package is lost during transportation, we will negotiate with the logistics company and arrange for re-delivery or refund for you. You can choose the specific plan according to your needs.
Damaged goods: If you find that the goods are damaged when you sign for them, please do not sign for them and contact us immediately; if you find that the goods are damaged after signing for them, please contact us at service@ollket.com within 24 hours and provide proof materials such as photos or videos of the damaged goods. We will handle returns and exchanges for you according to the actual situation.
VII. Contact Us
If you have any questions about the logistics policy or encounter problems during the logistics process, please feel free to contact us at any time through the following methods:
Email: service@ollket.com
Tel: +86 13803858140
Company Name: Yangjiang Yaying Home Furnishings Co., Ltd.
Company Address: No. 14, Jiangyuan Road, Jiangcheng District, Yangjiang City (Residence Declaration)
Yangjiang Yaying Home Furnishings Co., Ltd. reserves the right to modify and update this logistics policy, and the modified policy will be published on this website. Please check this policy regularly. If you continue to use the services of this website, you will be deemed to have accepted the revised policy. Thank you for your support and understanding!
